Returns & Exchanges

At Hammam Spa, we want you to be completely satisfied with your luxury self-care experience. If a product does not meet your expectations, you may return unopened and unused items within 30 days of purchase for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Secure Your Package

  Carefully pack the unused items in their original artisanal packaging to ensure they remain protected during transit.

• 3.
  Affix Shipping Label

  Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.